What is a Case?
A case is a description of a situation or event that has been faced by real people in a real organisation. It includes quantitative and qualitative data that might be relevant to the situation. The use of a case in teaching is based on the concept of learning by doing. A key component of management is analysis of data and making decisions based on that data. A participant in a training programme where a case is used, will make his/her own analysis and reach his/her own conclusions and then, with others, will participate in a collective analysis and decision-making process. The case method thus provides simulated experience in analysis and decision-making. At the same time, the experiences of the organisation described in the case, the design and content of its programmes, and the approaches taken to seeking and organising its resources, can provide valuable insights and ideas for others engaged in similar activities.
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