2.3 Communication Skills to Help Adults Learn
To be effective, instructors need to know the right information to pass on to their learners. But just as importantly, they also need to be able to communicate this information and help adult learners in their daily learning situations. Good communication is a two-way sharing of information. It involves finding out people’s views, listening carefully to what they say and understanding their situation.
By the end of this topic, the participants should be able to:
• describe the skills that contribute to effective communication.
c) Time: 1 hour 15 minutes.
d) Learning Aids: Newsprint, markers, manila strips, illustrated hand-outs on information overload, prepared short message to start off the whispering exercise.
e) Procedure and Learning Points:
1. [10 min.] Get some participants to sit in a circle. Let the first person in the circle whisper a message to the person on his/her right hand side (so that no one else can hear). The person who has just received the message whispers the message that he/she heard to the person on his/her right. The process continues until all have whispered the message to the person on their right. When it arrives back to the original sender of the message, that person states what he/she has just received as a message and also the original message that was sent.
Communication can be changed from the original message if:
- People are not listening well.
2. [10 min.] Put up the following list of words (one set at a go) and ask participants to write what they remember in 30 seconds for each set.
- You will realise that column 3 (set 3) will be the easiest for the participants and column 1 the hardest. Why is this so?
3. [20 min.] Ask participants to go into groups and discuss Mr. Byaruhanga’s Communication Skills:
- Avoid information overload. It is better to emphasize a few essential, easily remembered points.
4. [15 min.] Present two situations about HIV/AIDS. In one, just tell participants that you can get AIDS from many sexual partners, blood transfusion, breast-feeding, etc.
In another situation, present this information together with the posters available on the spread of HIV/AIDS.
Ask participants to discuss what was the most effective way of communicating the information about HIV/AIDS.
- When communicating to people, make sure that you attract more than one sense of the receiver.
f) Assessment: [20 min.]
Ask participants to answer the following:
• What can you do to be clearly understood?
Give participants hand-outs on communication skills and channels of communication to be read later.
[Ukrainian] [English] [Russian]