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close this bookABC of Women Workers' Rights and Gender Equality (ILO; 2000; 124 pages)
View the documentThe International Labour Organization
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View the documentPreface to the earlier ABC of women workers' rights
View the documentPreface to the new ABC of women workers' rights and gender equality
Open this folder and view contentsIntroduction: Labour standards promoting women workers' rights and gender equality (Ingeborg Heide1)
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View the documentGrievance procedures
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Grievance procedures

Any worker who, acting individually or jointly with others, considers that she or he has grounds to complain about treatment in employment should have the right to submit a grievance and have it dealt with through appropriate procedures without suffering any prejudice whatsoever.

Within the workplace, procedures for examining grievances based on discriminatory employment practices and treatment should be established, and should be accessible and operational for all employees. Some grievance procedures begin with informal or formal conciliation in order to help the parties find a solution. Comprehensive grievance procedures should be developed and implemented in the workplace by the employer, and the workers or their representatives. The procedures should include the following:

• a committee composed of representatives of employees and management to supervise the system, review complaints, collect relevant information, make appropriate factual inquiries, decide on the outcome and implement decisions;

• a procedure and an explanation for the filing of complaints of discriminatory practices which are made known to all employees and job applicants;

• the basis, which must not be restricted to the identification of one particular group or sex, upon which a complaint of discrimination may be filed;

• a standard procedure, based upon objective criteria, to evaluate and resolve complaints; and

• a set of effective sanctions and accompanying enforcement procedures to be applied to those who are responsible for discriminatory practices and treatment.

Procedures for dealing with complaints should be impartial and should allow for settling the matter quickly. Employees should be informed of the grievance procedures and should be encouraged to complain against discriminatory practices. Appeal procedures should also be available. Full weight should be attached to the need for confidentiality.

R. 92: Voluntary Conciliation and Arbitration, 1951
R. 130: Examination of Grievances, 1967

 

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