Any worker who, acting individually or jointly with others, considers that she or he has grounds to complain about treatment in employment should have the right to submit a grievance and have it dealt with through appropriate procedures without suffering any prejudice whatsoever.
Within the workplace, procedures for examining grievances based on discriminatory employment practices and treatment should be established, and should be accessible and operational for all employees. Some grievance procedures begin with informal or formal conciliation in order to help the parties find a solution. Comprehensive grievance procedures should be developed and implemented in the workplace by the employer, and the workers or their representatives. The procedures should include the following:
Procedures for dealing with complaints should be impartial and should allow for settling the matter quickly. Employees should be informed of the grievance procedures and should be encouraged to complain against discriminatory practices. Appeal procedures should also be available. Full weight should be attached to the need for confidentiality.
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