Patients should have adequate knowledge about the dispensed drugs. In this case patient knowledge was measured by exit interview where a patient was required to restate correctly the instructions on how to use each drug dispensed. The person dispensing the drugs through verbal and written instructions imparts this knowledge normally. It is the responsibility of the person dispensing the drugs to ensure that the patients have adequate knowledge about the dispensed drugs before the patient leaves the dispensing window/room.

The patient knowledge about dispensed drugs, which was 80%, is indeed a good achievement. However, the 20% gap is still substantial since, it poses a risk for inappropriate use of the dispensed drugs.

The remedy to this situation again is to ensure that:

• The dispensing staff members are trained on good dispensing practice.
• The staffing levels are adequate.